We collect a variety of information depending on which Yomdel system you are using. The systems are highlighted below:
We collect information about you when you register with us or place an order for our services. The information we collect will be directly related to your business and may include personal and sensitive details, such as, but not limited to, the following:
Cookies are used while using Yomdel Live Chat Services. For more details about what cookies are, please refer to the Cookies section.
The cookies enable us to quickly confirm the identity of a chat visitor and allow us to track the pages they have visited and if they have visited the site previously which allows our system to either greet them differently as a returning user or allows our chat operators to see what page they are currently on and which page they came from to offer the most effective service possible.
The cookies are used solely with the purpose of personalising the chat experience for a particular user. Users who remove cookies from their browser or who have not accepted them will not be treated as returning users, or allow our operators to link any previous chats with the visitor. We do not link the information we store in cookies to any personal data that is submitted by the visitor while they are on your site.
We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. For more details about cookies on this website, please refer to the Cookies section.
Yomdel shall take precautions to ensure the highest security level of all information and all personal data provided by minors using our services and products. We do not knowingly collect personal information from anyone under the age of 13. If you notice we collect and process personal data of anyone under the age 13 incorrectly, please contact us at email@example.com. If you are under the age of 13, please do not submit any personal information through our websites or websites where our services are used. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the websites or services.
Yomdel's main purpose of gathering personal data and users' other information is to maintain and ensure safe and guaranteed services and fulfil our contractual obligations as a fully managed live chat service provider. We collect information about you to process your order, manage your account and, if you agree, to email or telephone you about other products and services we think may be of interest to you.
We use your information collected from the website or through other correspondence methods during setup of your service to personalise your Yomdel live chat service to your business based on the information you provide.
Yomdel reserves the right to disclose personal data and other information relating to the user to third parties, natural persons or entities providing services to us or acting as our agents as part of our provision of the service (credit card/payment processing, customer/support services, email, text messages providers or others).
We will use your information collected from the website to personalise your repeat visits to our website. Yomdel will not share your information for marketing purposes with other companies.
We would like to send you information about products and services of ours and other companies we partner with which may be of interest to you.
If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.
If you are already subscribed to Yomdel for marketing purposes and wish to no longer be contacted, please click here.
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:
We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
If you believe that any information we are holding on you is incorrect or incomplete, please email us on firstname.lastname@example.org. We will promptly correct any information found to be incorrect.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.